Frequently asked questions
What forms of payment do you accept?
We currently accept cash, debit/credit cards, Venmo, Zelle.
How do I book your service?
You can contact us at 775-720-8990 or by email at bkcleaning25@gmail.com
Do you bring your own supplies?
Yes we bring our own supplies. From fiber cloths to vacuums, we bring it all. We try to make it as easy as possible for you.
Does somebody need to be present at the property?
Whether you are present or not, it’s completely up to you! When you decide to use our service, you will give us an entry instructions. If you are not present we normally recommend a lockbox with the key somewhere on the property. Once we get the code, we will keep it private.
Are you licensed and insured?
Yes we are. We understand it’s a privilege to be in your home and we can assure you that we are always careful. In unlikely event, that object is damaged please notify us by phone at 775-720-8990.
What is your cancelation policy?
You can cancel without penalty 48 hours before scheduled cleaning. We apply 50% cancelation fee if not canceled at least 48 hours before scheduled cleaning. Since we reserve this spot for you, the cancelation fee will be used to pay our cleaners, that would otherwise be cleaning for another customer.
How much time do you need to clean between guests?
Every cleaning is different. We normally require at least 4 hours between departing guests and arriving guests, so we can leave your property spotless.
Who will clean my house?
We have verified skills and reputation of our employees. All of them are part of our family. Currently in each one of the cleanings the owner of the company is present. He does the last walkthrough before we leave the property.
What time will my cleaners arrive?
The cleaners will arrive right at the time of scheduled cleaning. We will send you a message when heading to your property, and we will also send you a message with pictures when leaving the property (unless agreed with the owner otherwise).
How do your prices compare to other companies in the area?
We may not beat every price out there, however, we are confident we have stronger work ethic and can provide a better quality of work than any other company prior to us.